Orders, Delivery & Returns
How to Order
Our product categories are listed down the left hand side of the screen, you can browse through the categories to find what you are looking for, or you can use the "search" facility.
To place an order, click on "Add to Basket", you will then be taken to the Shopping Basket page where you can update quantities, continue shopping or check-out.
If you would like to view your current order at any time, click on the "My Order" link at the top of each page. From here you can amend your order before proceeding to checkout.
You will then be given the option to create an account (for faster check-out next time), to use an existing account, or to check-out without creating an account.
If you have any difficulties with the ordering process, please email us.
Please note: when you place an order with us, the website will automatically (and usually immediately) send you an order confirmation email. If you do not receive this email, please get in touch as soon as possible, as it could mean that your order has not been completed.
Payment Options
Our preferred payment method is via Bank Transfer, however you can choose to pay via any of the following methods:
- Direct Bank Transfer
- Paypal (no paypal account required, but checkout is faster if you do have an account)
- Cheque*
- Cash (for local collection in person only)
* Should you wish to pay via cheque, please note that your order will not be dispatched until the payment has cleared (normally 5-7 working days).
You will receive a confirmation email from us, acknowledging your order.
Delivery
All orders will be posted next day after payment is received
The majority of our mail is posted via Royal Mail and UK postage rates are below:
|
Order Value |
Standard (2nd class postage) |
First Class Postage |
|
£0.01 - £39.99 |
£2.00 |
£2.95 |
|
£40.00 and over |
FREE |
Please email for a quote |
|
Collection in Person |
FREE |
|
Should you require Recorded Delivery or Special Delivery, please email us prior to ordering and we will obtain a quote for you.
For International shipping, please Contact Us prior to ordering, as some items cannot be shipped outwith the UK. Overseas shipping is based on the weight of the package, so please ask for a quote.
Please note that orders which qualify for free shipping are normally posted via Second Class post or courier for larger orders, so please bear this in mind when ordering. If you need your order quickly, we would be happy to upgrade to First Class or Special Delivery for a small charge. Also, due to the recent Royal Mail price increases and changes in parcel sizes, larger parcels may be sent by courier rather than Royal Mail.
We cannot be held responsible for any items which are lost or delayed in the postal system, see below for information on Postal Delay, Loss or Damage.
Returns
We want you to be delighted with your order, however please advise us as soon as possible if you are not completely satisfied.
We will happily refund or exchange items returned within 14 days. Items must be returned unwashed/unused, in original selling condition and original packaging where appropriate. Please email us prior to returning an item, so that we know to expect its arrival. Please note that we cannot refund postage costs if the item is not faulty. Where an order has qualified for free shipping, should you wish to return the item, the actual initial postage cost will need to be deducted from your refund.
Should you require to return a faulty item, please email us with the details and we will advise the steps to be taken. Faulty items can only be refunded if they have been used to the manufacturer's guidelines. Postage costs for returns of goods found to be faulty will be reimbursed.
Where nappies are reported to be leaking or quickly wet through, there is often a simple solution, and this doesn't always mean that the nappy is faulty. We will always try to offer advice and assistance in the first instance.
We would advise that you select the correct postage method for returning items (ensuring that the package contents/value are fully insured in case of loss/damage, and a certificate of posting obtained). Please note that we do not have the facilities to provide a prepaid envelope for returns.
Postal Delay, Loss or Damage
Royal Mail will aim to deliver your package within the following timescales:
- First Class: Within 1 day
- Second Class/Standard Parcels: Within 3 days
- Airmail - Europe: From 3 days
- Airmail - Outside Europe: From 5 days
Should your order not arrive in the timescale expected, please email us to let us know. Please note these timescales are only a guide and are not guaranteed.
Please note that Royal Mail do not class an item as lost until:
- UK: 15 working days after the delivery due date
- Europe: 20 working days after the delivery due date
- Outside Europe: 25 working days after the delivery due date
We will obtain a proof of posting for all orders. In the case of loss or delay, we will deal with the claim on your behalf, and will issue a refund once compensation has been received from Royal Mail. In both cases, Royal Mail will write to you to ask for confirmation that the package has not been received/has been delayed, and we ask that this confirmation is returned as soon as possible to avoid any delays with the claim.
Royal Mail will not accept claims for loss/damage/delay after 80 calendar days from the date of posting, therefore we will require to be informed of any issues within 70 calendar days of posting, in order for us to process a claim with Royal Mail. We cannot be held responsible for missing/damaged or delayed packages reported to us after 70 calendar days.
For items damaged in the post, please contact us as soon as possible and we will advise the best course of action.
Privacy Policy
We require to gather personal information from our customers in order to process orders. We will occasionally use this information to inform you of promotions or new products that we think may be of interest to you. If you would prefer not to receive this information, please let us know via email. We will never pass your details on to third parties.